CS Processes
When families contact info@theircare.com.au seeking to have fees waived for absences or cancellations, please request a medical certificate or similar (stat...
Fri, 9 Aug, 2024 at 4:03 PM
If a family reaches out requesting assistance as they are a shift worker, we're able to disable the late booking fees and the late cancellation fees on ...
Fri, 9 Aug, 2024 at 4:14 PM
Parent debt calls after being contacted by ACG. If a parent calls TheirCare after being contacted by ACG, the customer support team will follow a clear ...
Mon, 1 Sep, 2025 at 3:35 PM